FAQs

Our Products

• Where does the food come from and who cooks it?
• Where can I find the nutritional information for a meal?
• How long do the meals last?
• How do I prepare my meals?
• What sizes do you offer?
• Why do you use plastic in your packaging?

Placing Your Order

• How do I place a subscription order?
• How do I place a non-subscription order?
• When is the deadline for choosing my meals?
• How do I change my meals?
• How many meals can I get per delivery?
• How do I skip a delivery?

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Shipping & Delivery

• When will my food arrive?
• How do I track my package?
• How do I dispose of the packaging?
• What do I do if part of my order is missing or damaged?
• Will my food arrive on a holiday?
• Will my food arrive during inclement weather?

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Account & Order Management

• How do I set my preferences?
• How do I change my delivery address?
• How do I change my payment method?
• How do I cancel my subscription order?
• How do I cancel my non-subscription order?
• How do I reset my password?